Benefits:
- Birthday Holiday
- 401(k)
- Company parties
- Dental insurance
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Job Summary:
We are seeking an experienced IT Support Technician to join our mission-driven team and contribute to our Managed Security Service Provider (MSSP) growth initiative. Our goal is to expand into the Defense Industrial Base (DIB) and CMMC compliance services market, reaching $10 million in growth. At our company, we value being Happy, Hungry, Humble, and Honest—core behaviors that define our team culture. We are dedicated to serving one another, our clients, and our community through charitable outreach.
We are seeking an experienced IT Support Technician to join our mission-driven team and contribute to our Managed Security Service Provider (MSSP) growth initiative. Our goal is to expand into the Defense Industrial Base (DIB) and CMMC compliance services market, reaching $10 million in growth. At our company, we value being Happy, Hungry, Humble, and Honest—core behaviors that define our team culture. We are dedicated to serving one another, our clients, and our community through charitable outreach.
In this role, you will provide hands-on IT support, ensuring reliability, efficiency, and security across client environments. You will perform troubleshooting, proactive maintenance, technology deployments, and assist with resolving technical and customer issues. Join us to grow your career, learn new skills, and make a positive impact on our clients and community.
Responsibilities:
- Serve as the first point of contact for customers seeking technical assistance over the phone, email, or the ticketing system and triage issues as required.
- Troubleshoot and resolve Tier 2 client hardware and software-related issues in a timely manner, ensuring complete client satisfaction.
- Process onboarding and offboarding of employees across the entire client base.
- Identify recurring issues and develop solutions, including impact analysis.
- Solve issues from the office utilizing company RMM tools.
- Document solutions and processes for resolution in the ticketing system.
- Procure necessary hardware and software for client environments, including obtaining quotes, purchasing, and tracking shipments.
- Prepare devices for deployment, including imaging, software installation, configuration, and ensuring all client-specific settings are in place.
- Collaborate with vendors to evaluate new technology options that align with client needs and budget considerations.
- Manage inventory of IT hardware and software, ensuring readiness for deployment and managing replacement cycles.
Required Qualifications:
- 2-3 years of experience in a Service Desk Role.
- CompTIA A+ certification required, with the desire to enhance knowledge.
- Experience working with enterprise email solutions such as Office 365, G-Suite, and Exchange, along with the ability to integrate them on mobile devices.
- Ability to diagnose and resolve workstation issues of any type.
- Excellent communication skills and the ability to fully document interactions.
- Customer-oriented and able to work under pressure.
- Install, configure, and troubleshoot PC, Mac, and mobile device hardware and OS-related issues.
- Ability to troubleshoot and deploy enterprise printers, including multifunctional devices.
- Appropriate knowledge of Microsoft Server, Active Directory, networking, and infrastructure for solving intermediate-level issues.
- Experience with technology procurement, vendor relationships, and preparing IT assets for client deployment.
- Additional duties as assigned.
Compensation: $26.45 - $36.55 per hour
Alpha Omega Computer & Network Services, Inc
Alpha & Omega Computer & Network Services, Inc. is a technology support and security services business headquartered in Huntington Beach, California. Established in 1999 by Darryl Santa, the company emerged amidst the challenges of the Y2K Crisis and navigated through various industry upheavals, including the Dot-com Bubble Burst, the 9-11 Attack, the Global Financial Crisis, the Great Recession, and the COVID-19 Pandemic.
Despite these crises, Alpha & Omega has strategically positioned itself to thrive and remain a leader in the Managed Services Industry, demonstrating resilience and adaptability throughout its history.
The company’s diverse experience in providing strategic technology support and services, which we call 'The Alpha & Omega Way', forms the foundation of our success. 'The Alpha & Omega Way' offers a comprehensive support program of managed services tailored to meet the evolving needs of clients in the Orange County and Los Angeles areas. Our commitment to excellence and continuous improvement drives us to deliver superior support to our customers. With a remarkable average customer retention rate of 10 years or more, our primary objective is to ensure your satisfaction and uninterrupted operations.
Company Website: www.aobiz.com
(if you already have a resume on Indeed)