Benefits:
- Birthday Holiday
- 401(k)
- 401(k) matching
- Company parties
- Competitive salary
- Dental insurance
- Free food & snacks
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Job Summary
We are seeking an experienced and customer-focused MSP IT Support Technician II to join our mission-driven team and contribute to our Managed Security Service Provider (MSSP) growth initiative. In this role, you will troubleshoot, perform proactive maintenance, deploy technologies, and resolve technical and customer issues. You’ll support a diverse range of clients, with an emphasis on those manufacturing products for the Defense Industrial Base (DIB) and pursuing CMMC compliance. This position requires strong technical expertise, excellent communication skills, and a commitment to delivering exceptional service in an MSP environment while ensuring reliability, security, and customer satisfaction.
Our company thrives on being Happy, Hungry, Humble, and Honest—values that drive us to deliver exceptional service to our clients and give back to our community. If you’re ready to support, secure, and maintain high-performing clients, join us as we grow toward our $10M MSSP initiative.
Responsibilities
- Serve as the first point of contact for technical assistance via phone, email, or ticketing system; triage issues as required.
- Troubleshoot and resolve Tier 2 hardware and software issues in a timely manner, ensuring client satisfaction.
- Manage onboarding and offboarding for client employees, including user accounts and system configurations.
- Prepare devices for deployment, including software installation, configuration, and client-specific settings.
- Perform account management and support for Microsoft 365, Google Workspace, and Exchange, including mobile integration.
- Configure, deploy, and troubleshoot workstations, laptops, printers, and mobile devices (Windows, macOS, iOS, Android).
- Troubleshoot Microsoft Server environments, Active Directory, DNS, DHCP, and VPNs.
- Document resolutions, processes, and client-specific configurations in the ticketing system.
- Identify recurring issues and implement preventative measures to reduce downtime and improve reliability.
- Assist in maintaining and optimizing local networks to ensure performance and connectivity.
- Provide technical training and guidance to clients on software, hardware, and best practices.
- Collaborate with team members to deliver exceptional client support and perform additional tasks as needed.
Required Qualifications
- 2-3 years of experience in an IT service desk or similar role within an MSP environment.
- CompTIA A+ & Network+ certifications or equivalent; desire to pursue further certifications (e.g., Security+, Microsoft).
- Strong troubleshooting skills for workstations, servers, and networks.
- Experience with enterprise email solutions (Microsoft 365, Google Workspace, Exchange) and mobile device integration.
- Intermediate knowledge of Microsoft Server, Active Directory, DNS/DHCP, and VPNs.
- Proficiency in configuring and troubleshooting PCs, Macs, printers, and multifunction devices.
- Excellent communication skills and the ability to document and explain technical issues to non-technical users.
- Customer-focused mindset with the ability to manage multiple tasks and priorities under pressure.
Preferred Qualifications
- Experience with RMM and PSA tools used in MSPs (e.g., Autotask, ConnectWise, Kaseya).
- Basic knowledge of MSP cybersecurity tools and practices.
- Familiarity with virtualization technologies (e.g., VMware, Hyper-V).
- ITIL Foundation certification or equivalent understanding of IT service management best practices.
Compensation: $32.00 - $38.00 per hour
Alpha Omega Computer & Network Services, Inc
Alpha & Omega Computer & Network Services, Inc. is a technology support and security services business headquartered in Huntington Beach, California. Established in 1999 by Darryl Santa, the company emerged amidst the challenges of the Y2K Crisis and navigated through various industry upheavals, including the Dot-com Bubble Burst, the 9-11 Attack, the Global Financial Crisis, the Great Recession, and the COVID-19 Pandemic.
Despite these crises, Alpha & Omega has strategically positioned itself to thrive and remain a leader in the Managed Services Industry, demonstrating resilience and adaptability throughout its history.
The company’s diverse experience in providing strategic technology support and services, which we call 'The Alpha & Omega Way', forms the foundation of our success. 'The Alpha & Omega Way' offers a comprehensive support program of managed services tailored to meet the evolving needs of clients in the Orange County and Los Angeles areas. Our commitment to excellence and continuous improvement drives us to deliver superior support to our customers. With a remarkable average customer retention rate of 10 years or more, our primary objective is to ensure your satisfaction and uninterrupted operations.
Company Website: www.aobiz.com
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